Small but important print:
Once you have requested a booking form and this is sent back to us completed, your form constitutes as a legally binding agreement between yourself and Artswork, the training provider. If you wish to make an initial enquiry before booking please contact the Artsplan Development Manager via phone or email, or use the query form on the Artswork main site.
Payment
Payment can currently be made by invoice or cheque with your booking form. Except in agreed circumstances payment for both Open Courses and Organisation bookings must be made in ADVANCE of the course date.
Illness
In the event of a trainer being ill or unable to attend a training course at short notice, for whatever reason, we will aim to contact you as soon as possible using the contact details provided on your booking sheet. You will then be given the option of rescheduling the training to an alternative date or cancelling your booking.
Cancellations
We appreciate that you may have to cancel a booking. Please be sure to confirm a cancellation in writing via email/post. If you cancel a course more than 4 weeks before the date no charges will be incurred. Cancellations between one and four weeks are liable for 50% of the course fee. If you cancel within 5 working days of the course date you will be liable for 100% of the course fee.
Please note, all written cancellations must be sent directly to the Artsplan Development Manager at Artswork offices and NOT the venue where the course will be held. A course can not be considered canceled until you have received written confirmation from the Artsplan Development Manager via email/post. Artswork are not liable for any cancellations sent but not recieved, therefore individuals are responsible for ensuring Artswork is aware of their cancellation.
Rescheduling Bookings
Please contact us by telephone as soon as possible, and confirm in writing should you need to postpone or reschedule a course. If an Organisation changes a course date any later than 5 working days before the original agreed date you will be liable for a further 25% of the course fee.
Individuals wishing to reschedule bookings will be provided with appropriate credit, which they may hold for one year, and use to attend any Open Course date within this time as convenient. Non-attendance on the day due to illness or unavoidable circumstances is also included in this policy, but may be liable for a small administration fee to cover costs incurred, decided at our discretion in each situation.
Additional information for organisation bookings
When your booking is confirmed you will be sent details of your responsibilities as a host organisation. These include providing a suitable venue, lunch and refreshments, directions and relevant details on participants numbers and objectives. These details form part of the training contract between us and must be confirmed with the Artsplan Development Manager within ONE WEEK of the course date booked. This ensures we can deliver quality training for all involved. Failure to do so may result in cancellation of the course, and a cancellation fee may be incurred.
For further information or to discuss any of the above please contact the Artsplan Development Manager.
